Contact us
Last updated: [to be added]
We read everything that comes in and aim to reply within two working days.
Draft — not yet in force
This document still contains unfilled placeholders and has not been reviewed by a solicitor. It must not be relied on, and the site must not accept payments, until it is finalised.
General support
For help with your account, a subscription, a billing question, or anything that looks broken:
If you are reporting a problem, telling us the page you were on and what you expected to happen gets you a useful answer much faster.
Privacy and data protection
To exercise your data protection rights — access, correction, deletion, or objecting to how we use your data — or to raise a concern about children's data:
See the Privacy Policy for what we collect and why. If you are not satisfied with our response you can complain to the Information Commissioner's Office at ico.org.uk.
Reporting content
Notes and question banks shared to the Community section can be reported from the item itself — the report goes straight to our moderation queue. For anything urgent, email support directly.
Schools and organisations
For bulk licensing, seat changes, or anything about an organisation account, email support with your organisation name.
Postal address
Tsang Kwan Tao
[to be added]